![]() ![]() Served as a general manager over a region supervised and trained other managers to ensure optimal growth, leadership and revenuesĭeveloped improved methods for handling product items and operationsĪnalyzed labor needs and projected/adjusted accordingly to ensure optimal staffing Turned under-producing employees into record-breaking team members and achieved the highest employee retention within the territory Increased revenues by over 20% and achieved record number of sales and customer service ratings Mastered multiple leadership roles including business acumen trainer, hiring and training coordinator, supervisor, customer assistant supervisor, operations manager, customer experience manager, customer solutions manager and sales manager Primary roles have included P&L management, sales management, sales proficiency and customer engagement training, customer issue resolution, leadership development and mentoring, payroll, scheduling, and HR administration Responsible for day-to-day store operations, including development of employees, while continually improving their ability to increase net operating profitĬharismatic leadership of employees generates results by becoming interested and engaged with their customers and individual sales leading to store results Recruited, trained and mentored new hires and achieved a 95% retention rateĭrive company profitability metrics, employee engagement, and customer experience through change and innovation as a supportive leader: achieved more than 20% growth annually Managed office administration functions and greatly improved the overall efficiency of the back office Plan and forecast staffing needs, ensuring a strong team to maximize customers service effortsĭevelop complex reports and handle critical projects for senior management Responsible for the overall supervision and management of xx employees in very busy, fast-paced settingsĭevelop and improve procedures to maximize productivity and customer service effortsĮnsure that all inventory is handled resulting in an increase in gross profits by over xx% due to strategic product control and inventory management ![]() Customer service orientated and excellent at performing crisis management and ensuring customer loyalty and increasing bottom line revenues. Excels at turning under-producing individuals into teams that work efficiently and exceed all expectations. Effective technical and communication abilities. Maintains uncompromising focus on high quality standards and bottom-line profit improvement. Strong and decisive business leader with excellent analytical, organizational, team building and planning skills. Results-producing Admin Manager spanning 20+ years showcasing year-over-year improvements in office productivity, operational efficiency, customer service ratings and team collaboration/retention. ![]()
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